This table needs to be maintained to set the criteria for setting a delivery block during sales order creation.
If a customer chooses a certain shipment method or payment method (for example express delivery of online payment) and you want to process this order differently, you can set up a delivery block so the back office knows to handle this order manually/ different. The order is not automatically processed. For example: a customer can’t find a certain product online, they can add a message to the comment block, for example: "please also add product XXX to my order, because I can’t find it." This order is blocked by a delivery block so back office can process this order manually.
A customer orders a product online and pays with credit card (see CRED), shipping method: Express delivery (see: 3) and without any comments filled in by the customer. After placing the order, SAP is checking the order to see if the order matches any of conditions which are filled in the above mapping table. If yes - the specific delivery block is set.
Order in which delivery block checks are processed:
- Check on payment method of order. If it matches, set corresponding delivery block.
- Check on shipping method of order. If it matches, set corresponding delivery block.
- Check on order comment of order. If it matches, set corresponding delivery block.
Values: Use the following values (see also above)